Privacy Policy

Overview

By visiting our website at novitasoperaglobal.com or engaging our services — including website development, logo design, video creation, and email customer support — you agree to the practices described in this policy.

If you have any questions or concerns, please contact us at info@novitasoperaglobal.com before using our services.

Information We Collect

We collect information in the following ways:

Information you provide directly

• Contact form submissions — your name, email address, phone number, and any details you share about your project
• Service enquiries — information about your business, requirements, and goals when you request a quote or consultation
• Email correspondence — any messages you send to our team
• Payment information — billing name, address, and payment method details processed securely through our payment providers

Information collected automatically

• Usage data — pages visited, time spent on site, referring URLs, and browser interactions
• Device information — IP address, browser type and version, operating system, and screen resolution
• Cookies and similar technologies — session identifiers and preference data (see Cookies section below)

Information from third parties

We may receive limited information about you from analytics platforms, referral partners, or social media platforms when you engage with our content on those channels.

How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To deliver, manage, and improve our digital services (website development, logo design, video production, and email support)
• To process payments and send invoices or receipts
• To communicate project updates, delivery timelines, and revisions
• To send relevant service updates or announcements where you have consented
• To analyse how visitors use our website and improve its performance
• To comply with legal obligations and resolve disputes
• To protect against fraudulent, unauthorised, or unlawful activity

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Sharing Your Information

We share your data only in the following limited circumstances:

Service providers

We work with trusted third-party vendors who support our operations, including hosting providers, payment processors, project management tools, and email platforms. These providers are contractually required to handle your data securely and only for the purposes we specify.

Legal requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our legal rights or the safety of others.

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

With your consent

We may share your information for any other purpose with your explicit consent.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types:

• Essential cookies — necessary for the website to function correctly (e.g. session management). These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site so we can improve it (e.g. Google Analytics). These are only set with your consent.
• Preference cookies — remember your settings and choices across visits.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect certain features of our website.

Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Contact and project enquiry data — retained for up to 3 years from last contact
• Client project files and correspondence — retained for the duration of the engagement plus 5 years
• Payment records — retained for 7 years to comply with financial regulations
• Website analytics data — retained for 26 months in aggregate form

When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we delete your personal data where there is no legitimate reason for us to continue processing it
• Restriction — ask us to restrict processing of your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data where we rely on legitimate interests
• Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@novitasoperaglobal.com. We will respond within 30 days.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our website
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and updates to our systems
• Secure, password-protected storage for client files and correspondence

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, tools, or services. This Privacy Policy applies only to our website and services. We have no control over and accept no responsibility for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients by email where appropriate
• Post a notice on our website for a reasonable period

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: