Terms of Service

Agreement to Terms

By accessing our website at novitasoperaglobal.com, submitting an enquiry, signing a project proposal, or engaging any of our services, you confirm that you have read, understood, and agree to be bound by these Terms in full.

If you are entering into these Terms on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, you must not use our website or engage our services.

Our Services

Novitas Opera Global provides the following digital services to individuals and businesses:

• Website Development — design, development, and deployment of websites including landing pages, business sites, and e-commerce platforms
• Logo Design — creation of logos, brand marks, and visual identity systems including style guides and brand assets
• Video Creation & Editing — production and post-production of promotional videos, product demos, social media clips, and motion graphics
• Email Customer Support — professional management of customer enquiries on behalf of clients, specifically for booking systems and inventory management systems

The specific scope, deliverables, timeline, and pricing for each engagement will be detailed in a separate project proposal or service agreement provided to the client prior to commencement of work.

Client Engagements

Project commencement

Work begins only after both parties have agreed in writing to the project scope, timeline, and payment terms — either via a signed proposal, written confirmation by email, or formal service agreement. We reserve the right to decline any project at our sole discretion.

Proposals and quotes

All proposals and quotes are valid for 14 days from the date of issue unless otherwise stated. Quotes are estimates based on the information provided at the time; any material changes to scope may result in a revised quote.

Project timeline

Estimated timelines are provided in good faith and are dependent on timely receipt of client-provided materials, feedback, and approvals. Delays caused by the client may result in revised delivery dates. We will communicate any changes to the agreed timeline promptly.

Client approvals

The client is responsible for reviewing and approving all deliverables at each agreed milestone. Written approval (including email confirmation) at each stage constitutes acceptance of that stage's work. Significant changes requested after approval may be treated as additional scope.

Payments & Fees

Payment structure

Unless otherwise agreed in writing, the following payment structure applies:

• 50% deposit — due prior to commencement of any work
• 50% final payment — due upon project completion, before final files or access are delivered

For ongoing services such as email customer support, fees are invoiced monthly in advance unless otherwise agreed.

Payment methods

We accept payments via bank transfer and other methods as specified on your invoice. All fees are quoted in the currency stated on the proposal. International payments may be subject to bank charges, which are the client's responsibility.

Late payments

Invoices are due within 14 days of the invoice date unless otherwise specified. Late payments may result in suspension of services. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month or the maximum permitted by applicable law, whichever is lower.

Non-refundable deposit

The initial deposit is non-refundable once work has commenced, as it covers the time and resources allocated to your project.

Expenses

Out-of-pocket expenses incurred on your behalf (such as stock photography licences, domain registration, third-party plugins, or hosting fees) will be itemised and billed separately unless included in the original quote.

Revisions & Scope

Each service package includes a specified number of revision rounds as outlined in the project proposal. Revisions must be submitted as consolidated feedback in a single communication per round.

What constitutes a revision

A revision is a reasonable adjustment to existing work within the originally agreed scope — such as changing colours, copy, layout elements, or minor edits to a video.

What constitutes new scope

Requests that materially change the direction, add new sections or features, alter core concepts, or go beyond the agreed deliverables are considered additional scope. These will be quoted separately and require written approval and additional payment before work begins.

Excess revisions

Revision rounds beyond those included in the proposal will be billed at our standard hourly rate, which will be communicated to the client before additional work proceeds.

Intellectual Property

Ownership transfer

Upon receipt of full and final payment, all intellectual property rights in the final deliverables created specifically for your project are assigned to you. This includes website code, logo files, video content, and other custom-created assets.

Rights retained by us

We retain the right to:

• Display completed work in our portfolio and for self-promotional purposes unless you request otherwise in writing
• Use general skills, techniques, and know-how developed during your project for future clients
• Retain copies of work created for archiving and record-keeping purposes

Third-party assets

Where third-party assets are used (stock photos, icon libraries, fonts, or licensed music), ownership remains with the original rights holder. We will provide details of all third-party licences used in your project. It is your responsibility to ensure ongoing compliance with any licence terms after delivery.

Pre-payment

Until full payment is received, all work remains the intellectual property of Novitas Opera Global PVT LTD. You may not use, publish, or distribute any deliverables before payment is made in full.

Confidentiality

Both parties agree to treat as confidential any non-public information shared during the course of the engagement — including business strategies, client data, pricing, and technical details — and not to disclose such information to any third party without prior written consent.

This obligation does not apply to information that is already publicly known, independently developed without reference to confidential information, or required to be disclosed by law.

These confidentiality obligations survive the termination of any project or service agreement.

Client Obligations

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information, materials, and feedback as required
• Ensure that any content, logos, images, or materials you supply do not infringe any third-party intellectual property rights
• Obtain any necessary permissions, licences, or consents for content you provide to us
• Designate a single point of contact with authority to provide approvals and instructions
• Respond to requests for feedback or approval within the timeframes agreed in the project proposal
• Make payments in accordance with the agreed schedule

You are solely responsible for the accuracy and legality of any content, data, or materials you provide to us. We accept no liability for any loss or damage arising from inaccurate or unlawful content supplied by the client.

Warranties & Disclaimers

Our warranties

We warrant that:

• We have the right to enter into these Terms and provide the services described
• Our services will be performed with reasonable care and skill
• Deliverables will substantially conform to the agreed specifications

Disclaimers

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied, except as expressly stated in these Terms. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law:

• Our total liability to you for any claim arising out of or in connection with these Terms or our services shall not exceed the total fees paid by you to us in the 3 months preceding the claim
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities
• We are not liable for delays or failures resulting from circumstances beyond our reasonable control, including force majeure events such as natural disasters, power outages, internet disruptions, or government actions

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under applicable Sri Lankan law.

Termination

Termination by the client

You may terminate a project at any time by providing written notice. In the event of termination:

• All work completed up to the termination date will be invoiced and must be paid
• The initial deposit is non-refundable
• Partially completed deliverables will be provided at our discretion and upon receipt of payment for work completed

Termination by us

We reserve the right to suspend or terminate services immediately if:

• You fail to make payment by the agreed due date
• You breach any material provision of these Terms
• You engage in abusive, threatening, or unlawful conduct toward our team
• Continuing the engagement would require us to act unlawfully or unethically

In such cases, payment for all work completed to date remains due.

Survival

Provisions relating to intellectual property, confidentiality, payment obligations, limitation of liability, and governing law survive the termination of any agreement.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If resolution cannot be reached within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Changes to Terms

We may revise these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email.

Your continued use of our website or services after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Changes to Terms do not apply retroactively to projects already underway unless both parties agree in writing.

Contact Us

For any questions or concerns about these Terms of Service, or to discuss a specific project or engagement, please contact us: